This Charter is drawn up by CITIZENFUND SCRL located at Chaussée de Louvain 775 – 1140 Brussels, registered with the Carrefour Banque des entreprises under the number: 0676.463.053 (hereinafter referred to as “the controller “).

The purpose of this Charter is to inform visitors to the website hosted at Citizenfund.coop (hereinafter referred to as the “website”) of the way in which data is collected and processed by the data controller. .

This Charter is in keeping with the wish of the controller to act in full transparency, in compliance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data. and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing the directive 95/46 / EC (hereinafter referred to as the “General Data Protection Regulation”).

The data controller pays particular attention to the protection of the privacy of its users and therefore undertakes to take the reasonable precautions required to protect the personal data collected against loss, theft, disclosure or unauthorized use.

If the user wishes to react to one of the practices described below, he can contact the data controller at the postal address or at the email address specified in the “contact details” section of this Policy.


By accessing and using the website, the user declares to have read the information described below, accepts this Charter and expressly consents to the data processing manager collecting and processing, in accordance with the terms and principles described in this Charter, his personal data which he communicates through the website and / or during the services offered on the website, for the purposes indicated below.

The user has the right to withdraw his consent at any time. The withdrawal of consent does not compromise the lawfulness of processing based on the consent previously given.

What data do we collect?

By visiting and using the website, the user expressly consents to the data controller collecting and processing, in accordance with the methods and principles described below, the following personal data:

– its domain (automatically detected by the controller server), including the dynamic IP address;
– his e-mail address if the user has previously disclosed it, for example by sending messages or questions on the website, by communicating with the controller by e-mail, by participating in discussion forums, by accessing the restricted part of the website by identification, etc. ;
– all information concerning the pages that the user has visited on the website;
– any information that the user has given voluntarily, for example in the context of information surveys and / or registrations on the website, or by accessing the restricted part of the website by means of identification.

We also collect the following data to ensure the proper functioning of our services and applications: name, address, age, contact details (such as an email address or phone number), IP address, national registry number, social network user ID, shipping and billing information, transaction information based on your site activities, chats, instant messaging conversations, correspondence on our sites and correspondence sent to us, additional information that we ask you to send to authenticate.

The data controller may also need to collect non-personal data. These data are qualified as non-personal data because they do not directly or indirectly identify a particular person. They may therefore be used for any purpose whatsoever, for example to improve the website, the products and services offered or the advertising of the data controller.

In the event that non-personal data is combined with personal data, so that the identification of the data subjects is possible, these data will be treated as personal data until their reconciliation with a particular person is made impossible.

Purposes of processing

Personal data is collected and processed only for the purposes mentioned below:

– ensure the management and control of